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Slots, Tables, and All that Jazz: Managing Customer Slots, Tables, and All that Jazz: Managing Customer Profitability at the MGM Grand Hotel Author(s): Dennis Campbell, Marc J. Epstein, F. Asis Martinez-Jerez, and Joshua Bellin DOI: 10.1225/106029. Learn More or Purchase This Case; Related Titles on This Subject Change management 180-Degree Turnaround (HBR Article Collection) Slots, Tables, and All that Jazz: Managing Customer Teaching note to 106029. April 2007 (Revised April 2011) Slots, Tables, and All that Jazz: Managing Customer Profitability at the MGM Grand Hotel (TN) by and Francisco de Asis Martinez-Jerez

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